intelligence describes the ability to understand one”s own feelings. It also
provides great insight on how emotion influences motivation and behavior. The
concepts of Emotional Intelligence have been around since the early 20th
century, but the term was first introduced by Wayne Payne in 1985.
Emotional Intelligence workshop your participants will gain a better
understanding of self-management and self-awareness. This in turn will give
them better insight and control over their actions and emotions. With a greater
understanding of emotions your participant”s will experience a positive impact
on their professional and personal lives.
What is Emotional Intelligence
Module Two :
Four Skills in Emotional Intelligence
to Accurately Perceive Emotions
Emotions to Facilitate Thinking
: Verbal Communication Skills
Communicating with Flexibility and Authenticity
Module Four :
Non-Verbal Communication Skills
Signals You Send to Others
Not What You Say, It”s How You Say It
Module Five :
Social Management and Responsibility
Benefits of Emotional Intelligence
Articulate your Emotions Using Language.
Module Six :
Tools to Regulate Your Emotions
Seeing the Other Side
Management and Self Awareness
Giving in Without Giving Up
: Gaining Control
Using Coping Thoughts
Using Relaxation Techniques
Bringing it All Together
: Business Practices (I)
Understand Emotions and How to Manage Them in the
of Emotional Intelligence at Work
Module Nine :
Business Practices (II)
● The Balance
Between Optimism & Pessimism
Module Ten :
Making an Impactcolor:#444444">
Creating a Powerful First Impression
Assessing a Situation
Being Zealous without Being Offensive
: Wrapping Upcolor:#444444">
Words from the Wise
Review of Parking Lot
Completion of Action Plans and Evaluations
Emotional Intelligence competency framework.
● Assess and
understand current Emotional Intelligence level.
technique for being highly positive and energetic.
how emotions can influence thoughts, goals, relationships, decision making
importance of high expectations and pressure and how to go through it.
how to be emotionally strong person, who can handle emotions.
how to be a responsible person, who do not beleive in blame/complain.
techniques to develop your emotional intelligence on the job.
background:#F8F8F8">Once after the training you receive course completion
certificate from Mangates
background:#F8F8F8">Who Can Attend?
background:#F8F8F8">Anybody who is interested in learning Emotional