DevOps And ITSM 1 Day Training in Toronto
DevOps And ITSM 1 Day Training in Toronto in Toronto

From: 14 Sep 2022 To: 14 Sep 2022

Start Time: 09:00 AM End Time: 05:00 PM

Venue: Regus Toronto, 439 University Ave, Toronto, Ontario, M5G 2N8

Created By: Micheal William


Ticket Type Ticket Price Seat Quantity Available Seats
Standard Fee $899.00 CAD 10 Available
Early Bird Fee $749.00 CAD 10 Available
Super Early Bird Fee $699.00 CAD 10 Available

Total amount CAD:

0

$

DevOps And ITSM 1 Day Training in Toronto

Event Description

Course Description:

This 1-day training provides you with the basic knowledge required for the effective utilization of ITSM skill sets in any DevOps organization. The training focuses on the essential knowledge of the two different worlds, ITSM and DevOps, and how they complement each other. It helps you know how the DevOps movement fits perfectly with ITSM. The various group discussions and the case study are the primary ingredients of this course that help you understand a DevOps movement in an organization. DevOps is gaining momentum, therefore, think of this course before looking elsewhere for the DevOps movement in your organization. As DevOps is gaining momentum this course will prepare participants in aligning this new, agile way of thinking with the traditional ITSM processes.

Course Outline:
 Training Introduction
 Overview
 Training Objectives
 Course Agenda
 Type of Activities
 Course Book
 Group Activity
 DevOps and ITSM (ITIL)
 ITIL Refresh
 Overview of ITIL Key Lifecycle Phases and Outputs
 What is DevOps?
 Challenges Leading to DevOps
 A Brief History of DevOps
 How DevOps make it easy for a business to work with IT?
 How DevOps drives business performance?
 Why DevOps? (The Benefits)
 DevOps Core Principles
 Defining a DevOps Team
 DevOps Organization
 Activity-Focused vs. Product-Focused
 Automate Everything and Obtain Immediate Feedback
 Continuous Delivery
 Culture
 DevOps Journey Examples
 Different Starting Points
 DevOps Journeys
 Case Study: EJ Airways
 Group Discussion: DevOps Impact on EJ Airways
 Contribution of ITIL and DevOps
 ITIL and DevOps Complement Each Other
 Positioning DevOps in ITSM Processes
 Why DevOps and ITIL need each other?
 Realization of DevOps Teams Objectives Through ITIL
 DevOps Teams in EJ Airways
 EJ Airways Baggage Handling System: Stop Your Work
 Group Discussion: ITSM Providing a Solid Base for DevOps in Operation
 Introduction Case for Design and Transition
 Group Discussion: ITSM Providing a Solid Base for DevOps in Design and Transition (Optional)
 DevOps Agile Skills Association (DASA)
 DASA Competence Framework
 DASA Mission

Target Audience:

 Individuals involved in IT development, IT operations, or IT service management
 Individuals whose role is affected by DevOps and continuous delivery, such as the following IT roles:

1. DevOps Engineers
2. Product Owners
3. Integration Specialists
4. Operations Managers
5. Incident and Change Managers
6. Other IT and Process Managers
7. System Administrators
8. Network Administrators
9. Business Managers
10. Automation Architects

Learning Objectives:
 Relate and complement DevOps and ITSM.
 Describe DevOps.
 Discuss the value of ITSM in a DevOps environment.
 Explain how to utilize ITSM processes in DevOps teams.

Course Agenda:
Day 1
 Training Introduction
 DevOps and ITSM (ITIL®)
 DevOps Journey Examples
 Contribution of ITIL® and DevOps
 DevOps Agile Skills Association (DASA)
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Organizer Details

Name: Micheal William


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