Customer Service Tools & Techniques
Customer Service Tools & Techniques in Sydney

From: 29 Jul 2022 To: 29 Jul 2022

Start Time: 09:00 AM End Time: 05:00 PM

Venue: Mount Skills - George St, Haymarket NSW 2000, Australia

Created By: Mountskills_inc


Ticket Type Ticket Price Seat Quantity Available Seats
Super Early Bird Fee $599.00 AUD 10 Available
Earlybird Fee $649.00 AUD 10 Available
Standard Fee $799.00 AUD 10 Available

Total amount AUD:

0

$

Customer Service Tools & Techniques

Event Description

In this one-day Customer Service Essentials training course, you will gain foundational knowledge, leverage proved techniques, and apply best practices that will help develop and maintain mutually beneficial relationships with your customers while continuing to grow your customer base.
Gaining these essential customer service skills can help your company boost its customer retention and acquisition metrics.
Course Topics:
  • Assessing your attitude to customer service
  • Practicing verbal and vocal skills
  • Handling customer complaints and difficult situations
  • Demonstrating empathy and building rapport
  • Defining the Golden Rules for Success
You will learn how to:
  • Adopt a confident, consistent approach that ensures great service
  • Apply best practice communication techniques to connect with your customers
  • Choose and apply techniques that create customer loyalty and exceed expectations
  • Respond positively and constructively to customer problems
Certification:
Once after the training, you receive a course completion certificate from Mount Skills

Note: If you would need any assistance, let me help you to get registered. Reach us at: info@mountskills.com
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Organizer Details

Name: Mountskills_inc


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